Here's The Number Of Opportunities You Have To Keep One Customer!
80% of companies believe they deliver superior service but only 8% of their customers agreed.The secret to increasing profit margins hides in "how" you treat your customers; before, during, immediately after, & long after the sale. Simply Put: To increase profit margins, you must deliver customer experience - "amazingly" and "consistently" well. We go beyond "secret shopping". Our expert consultants know what it takes to grow a company. That means we look beyond "what" happened - to determine "why" it happened. With that priceless information, we recommend solutions to exceed customer expectations
... on purpose.
Always treat your employees exactly as
The secret to delivering an "amazing" customer experience hides in "how" you treat your people; personally & professionally. Simply Put: To keep customers, you must provide a supportive and engaging environment for your people (team, employees, volunteers, interns).
We go beyond "team building". Our expert consultants know what it takes to empower people in the workplace. We look beyond "performance" - to understand "behavior".
With that priceless information, we recommend solutions to improve culture and loyalty.
you want them to treat your best customer.
85% of failure to meet customer expectation is deficiency in process, rather than the employee.The secret to "consistently" delivering an amazing customer experience hides in "how" you treat your business; internally & externally. Simply Put: To achieve effective, efficient and consistent results at every customer touch point, you must have documented processes & systems in place for your people to follow. We go beyond "SOP's". Our expert consultants know what it takes to increase productivity and quality. We look beyond the work being done - to "how" the work can best be done. With that priceless information, we recommend solutions to maximize profitability.
Profit Finding Audit™
Building a business is like building a house...they both rely on following a solid blueprint to achieve the predictable results you desire. So, if you would not build a house without a proven plan - why are you building a business with faulty materials... and still expecting a profitable empire?It's time to invest in our signature Profit Finding Audit to check the heartbeat of your company before you grow your small business to death! The truth is... if you wait too long, it will be too late!
> PROFIT STAGE INDICATOR™
If your foundation is weak, it is only a matter of time before your business comes crashing down from the pressure of growth. The Profit Stage Indicator™ will evaluate the strength of your business, reveal hidden cracks in your foundation, and determine your most profitable business strategies. One size does not fit all when it comes to building a business, so while the 6 Profit Pillars are always the same... "how" you implement each Pillar must be based on your Profit Stage.
> PROFIT BUILDING SCORE™
Every day there is a new easy button or bright shiny object claiming to deliver better ROI (Return On Investment). And with competition at an all-time high and discretionary budgets at an all-time low - small business owners are faced with some tough decisions. The truth is...99% of small business owners have burning profit trapped inside their company- right now, and 99% of owners don't know it's there, don't know where it is and/or simply don't know how to put the fire out. Our signature assessment is guaranteed to reveal any structural damage hiding inside your empire.
> PROFIT FIRST ASSESSMENT
It's fairly easy to convince outsiders that your business is successful but the real story comes from running the numbers. Yes, we know you aren't a fan of profit and loss statements, ledgers, and other accounting mumbo-jumbo - and truthfully, neither are we! That is why we use the Profit First Assessment to quickly and easily diagnose the true health of your business. You have no time to cry over spilled milk - this assessment will find the problem and we will recommend a course of action to clean up the mess before your profit puts you out of business.
Profit Impact Matrix™
Profit hides in the Details! ~ Dr. Linette Montae
After getting to know your company culture and identifying your long-term goals, our team of experts will custom design a Profit Impact Matrix™ with the strength your infrastructure needs to support the weight of your business today... while remaining adaptable for growing years to come. Your Profit Impact Matrix™ is delivered in full color during a private profit impact briefing. Then, upon design approval, your team member(s) responsible for the respective process will receive training on development, implementation, and sustainability. The truth is... the best Return on Investment (ROI) for your time, energy, effort, and money happens when strong processes allow you to focus on building the relationship with your customers.
My First COO™
Based on results from your Profit Finding Audit™, Dr. Montae will custom design a 12-18 month strategic Profitable CEO™ plan and lead full-service implementation... while you focus on what you do best.
My First COO™ may implement a combination of profitable solutions, including but not limited to:
Hiring & Onboarding
Team Training & Development
Customer Journey Map
I love My First COO™ because it makes full use of my gift for systems, my passion for customer experience, and my drive for results.
- Direct Mail
- Social Media
- Text Message
Can I let you in on a secret?
Getting customers to buy from you again and again isn't nearly as diificult as you think. It really boils down to how you treat them before, during, immediately after and long after they give you money. Simple right? Well, let me ask you a question. On a 10-point scale, how well does your company engage customers after the sale? While your competitors are chasing new customers, here are 3 simple steps to increase profit margins with the customers you already have: Step 1: Ignite. The moments after your customer buys is the best time to spark their next purchase. Step 2: Interact. Remain in your customer's life and you will be top of mind when they are ready to purchase again. Step 3: Invite. Go beyond thank you when they leave and create a quarterly reminder to ASK your customer back.
For More Information About Profitable CEO™ Solutions, Submit Your Inquiry Below.