How Many Opportunities Do You Have To Keep (or Lose) One Customer?
80% of companies believe they deliver superior service but only 8% of their customers agreed.The secret to increasing profit margins hides in "how" you treat your customers; before, during, immediately after, & long after the sale. Simply Put: To increase profit margins, you must deliver customer experience - "amazingly" and "consistently" well. We go beyond "secret shopping". Our expert consultants know what it takes to grow a company. We look beyond "what" happened - to determine "why" it happened. With that priceless information, we recommend solutions to exceed customer expectations
... on purpose.
Always treat your employees exactly as
The secret to delivering an "amazing" customer experience hides in "how" you treat your people; personally & professionally. Simply Put: To keep customers, you must provide a supportive and engaging environment for your people (team, employees, volunteers, interns).
We go beyond "team building". Our expert consultants know what it takes to empower people in the workplace. We look beyond "performance" - to understand "behavior".
With that priceless information, we recommend solutions to improve culture and loyalty.
you want them to treat your best customer.
85% of failure to meet customer expectation is deficiency in process, rather than the employee.The secret to "consistently" delivering an amazing customer experience hides in "how" you treat your business; internally & externally. Simply Put: To achieve effective, efficient and consistent results at every customer touch point, you must have documented processes & systems in place for your people to follow. We go beyond "SOP's". Our expert consultants know what it takes to increase productivity and quality. We look beyond the work being done - to "how" the work can best be done. With that priceless information, we recommend solutions to maximize profitability.
Profit Finding Audit™
Building a business is like building a house...they both rely on following a solid blueprint to achieve predictable results. So, if you would not build a house without a proven plan - why are you building a business with faulty materials... and still expecting a profitable empire?It is time to invest in your custmized Profit Finding Audit to check the heartbeat of your company before you grow your business to death! The truth is... if you wait too long, it will be too late!
> PROFIT STRENGTH INDICATOR™
If your foundation is weak, it is only a matter of time before your business comes crashing down from the pressure of growth. The Profit Strength Indicator™ will evaluate the strength of your business, reveal hidden cracks in your foundation, and determine your most profitable business strategies. One size does not fit all when it comes to building a business, so while the 6 Profit Pillars are always the same... "how" you implement each Pillar mustbe based on your Profit Strength.
> PROFIT BUILDING SCORE™
With competition at an all-time high and discretionary budgets at an all-time low - CEO's are faced with tough decisions. Experience tells us that 99% of small business owners have burning profit trapped inside their company- right now, and 99% of owners don't know it's there, don't know where it is and/or simply don't know how to put the fire out. Our signature assessment is guaranteed to reveal any structural damage hiding inside your company.
> PROFIT FIRST ASSESSMENT
It's fairly easy to convince outsiders that your business is successful but the real story lives in the numbers. That is why we use the Profit First Assessment to quickly and easily diagnose the true health of your business. You have no time to cry over spilled milk - this assessment will find the problem and we will recommend a course of action to clean up the mess before your dripping profit puts you out of business.
My First COO™
After getting to know your company culture and clarifying your long-term goals, Linette Montae will custom design a Profit Impact Matrix™ with the strength your infrastructure needs to support the weight of your business today - while remaining adaptable for growing years to come, because... truth is... the best Return on Investment (ROI) for your time, energy, effort, and money happens when strong processes allow you to focus on building the relationship with your customers.
My First COO™ is a 12-18 month profitable solution to address areas such as:
- Company Culture
- Voice of the Customer
- Process Redesign
- Customer Journey Map
- Standard Operating Procedures
- Team Training & Development
I love My First COO™ because it makes the best use of my gift for systems, my passion for customer experience, and my drive for results.