February 23, 2015

Dear Franchise Owner, Do You Have “On Demand Disease”?

Many Marketing Experts insist there are only 3 ways to bring more money into your company. . . #1- Raise your prices #2- Bring in more customers #3- Sell more per customer McDonald’s has tried all three and based on their (2014) 4th Qtr. sales, none of these strategies is keeping customers from flocking to competitors like Shake Shack, Chipotle and SmashBurger. I submit, there is another way to increase profit and it is really critical to the growth and success of your franchise. #4- Focus on what you do best! In fact, this is where I believe McDonald’s lost their […]
June 4, 2015
small business operations

13 Best Practices for Building Solid Small Business Operations

Running and scaling a small business will always be challenging. But having a solid foundation of smoothly operating practices underlying your company can make it much easier. 1. Setting Team Expectations “Setting proper team expectations and accountability has become one of the most impactful things to my business. Twice a month we bring all managers and executives together for a big meeting to discuss each department and their accomplishments and challenges. It is also a time for other departments to give feedback to management. At the end of these meetings, everyone leaves with follow-up tasks.”~ David Schwartz, EMMDeavor (DBA Qruber) […]
June 9, 2015

Best Practice to Improve Field Quality

Your customers are more demanding than ever before. Improving field quality and your customer’s experience of your product is essential to staying competitive. However, truly understanding customer experience can be a daunting task. These recommendations have been refined and proven in dozens of manufacturers as simple ways to rapidly improve field quality performance. 1. Think big; start small. The volume of product, process, and customer data that is being collected today is unprecedented. Data have gotten so big that term “Big Data” is going out of style. Warranty & service contract claims, call center records, telematics & sensor data, social […]
October 23, 2015

7 Habit Changes That Will Rock Your Business in Unexpected Ways

When was the last time you changed anything that you did in your day or anything in your company, especially something that isn’t working well? Change isn’t a one-time thing. But small changes done regularly in business can have a huge impact. Did you know that Toyota became a huge multinational corporation in part due to its unique and innovative process improvement system — a system based on continuous change? Yes, the huge corporation was itself once a scrappy small business. In the 1940s, it developed something called the “Toyota Production System.” In the Toyota Production System, small, continuous improvements […]
November 2, 2015

A Simple 10-Item Scorecard to Rate Your Company’s Finance Pillar

Each quarter, rate your company on a scale of 1-10 (with 10 being best) on each of the following aspects of your Finance Pillar: Accounting & Reporting: How accurate is your basic accounting function? How timely do you close out your month in your bookkeeping? Timely and accurate financial information is a requirement to make sound business decisions. On a scale from 1-10 how strong is your Finance Pillar in this area? Accounts Receivable (aka: “Collections”): What percentage of your receivables do you collect on? How long does it take you on average to collect on them (your “Receivables Cycle” […]
November 3, 2015

Your HR Scorecard: Grading Your HR Pillar on the 9 Most Important Variables | Inc.com

Each quarter, rate your company on a scale of 1-10 (with 10 being best) on each of the following nine aspects of your HR Pillar: Having the Right Team: Do you have the right team on the bus with you? Do you have dead weight or low performers who really should be cut? On a scale from 1-10 how strong is your HR Pillar in this area? Having Your Team in the Right Positions: Are the team members you have all sitting on the right seats on the bus? Have you strategically positioned them to get maximum value from them? […]