June 4, 2015
small business operations

13 Best Practices for Building Solid Small Business Operations

Running and scaling a small business will always be challenging. But having a solid foundation of smoothly operating practices underlying your company can make it much easier. 1. Setting Team Expectations “Setting proper team expectations and accountability has become one of the most impactful things to my business. Twice a month we bring all managers and executives together for a big meeting to discuss each department and their accomplishments and challenges. It is also a time for other departments to give feedback to management. At the end of these meetings, everyone leaves with follow-up tasks.”~ David Schwartz, EMMDeavor (DBA Qruber) […]
June 9, 2015

Best Practice to Improve Field Quality

Your customers are more demanding than ever before. Improving field quality and your customer’s experience of your product is essential to staying competitive. However, truly understanding customer experience can be a daunting task. These recommendations have been refined and proven in dozens of manufacturers as simple ways to rapidly improve field quality performance. 1. Think big; start small. The volume of product, process, and customer data that is being collected today is unprecedented. Data have gotten so big that term “Big Data” is going out of style. Warranty & service contract claims, call center records, telematics & sensor data, social […]
June 22, 2015

Women in Franchising: This business is not just for men anymore

The franchise business model is no longer a man’s game. More and more women are finding a business home in the franchise world – and liking it very much, thank you! Research and statistics confirm that women have been steadily rising in the ranks of franchise operators over the past couple of decades. The Small Business Administration (SBA) has been keeping tabs on women in franchising since the 1970s. The group has noted that women starting their own businesses have been on the rise for decades now. One study found that 10 percent of all companies established between 1975 and […]
July 16, 2015

New rules of customer engagement for Millennials

5 tips companies must start thinking about when marketing and selling to Millennials By 2030, 75 percent of the global workforce will be made up of millennials, those born somewhere between the 1980s and 2000s. By these numbers alone, it is imperative that companies realize that this generation has become the catalyst for the accelerated growth of technology in the world. Millennials are the first generation to grow up immersed in an interactive, digital world. Using mobile and social technologies, immediately accessing data, ideas and inspiration and instantly communicating and collaborating is second nature for these digital natives. Companies should […]
July 27, 2015

7 Pointers to Build a Strong Company Culture

Much like electricity which cannot be seen but empowers the devices, culture is an invisible force that drives beliefs, habits, rituals and outcomes of an organization. In fact, culture is a sum total of an organization’s shared values, behaviors, rituals, beliefs, attitudes, goals and practices. It exerts a powerful influence on day to day behaviors and choices of people. Yet, the truth is that most organizations are not aware about the current state of their culture. The thing about culture is – even when you are not consciously building a culture, it is still being formed by default based on […]
August 5, 2015

The Top 25 Questions Great Leaders Ask

Here are what I believe are the top 25 great questions that anyone who is or wishes to be a great leader will ask. From Forbes via James Slavet of Greylock Partners: Questions great leaders ask themselves every day 1. What can I do to make sure my employees are consistently acknowledged and appreciated for what they do? 2. What can I do to to support my employees to stay open to learning and to keep getting better all the time? From Forbes via Josh Linkner: What leaders ask their teams 3. What is everyone thinking, but nobody has the […]