80% of companies believe they deliver superior service but only 8% of their customers agreed.The secret to increasing profit margins hides in "how" you treat your customers; before, during, immediately after, & long after the sale. Simply Put: To increase profit margins, you must deliver customer experience - "amazingly" and "consistently" well. We go beyond "secret shopping". Our expert consultants know what it takes to grow a company. That means we look beyond "what" happened - to determine "why" it happened. With that priceless information, we recommend solutions to exceed customer expectations
... on purpose.
Always treat your employees exactly as
The secret to delivering an "amazing" customer experience hides in "how" you treat your people; personally & professionally. Simply Put: To keep customers, you must provide a supportive and engaging environment for your people (team, employees, volunteers, interns).
We go beyond "team building". Our expert consultants know what it takes to empower people in the workplace. We look beyond "performance" - to understand "behavior".
With that priceless information, we recommend solutions to improve culture and loyalty.
you want them to treat your best customer.
85% of failure to meet customer expectation is deficiency in process, rather than the employee.The secret to "consistently" delivering an amazing customer experience hides in "how" you treat your business; internally & externally. Simply Put: To achieve effective, efficient and consistent results at every customer touch point, you must have documented processes & systems in place for your people to follow. We go beyond "SOP's". Our expert consultants know what it takes to increase productivity and quality. We look beyond the work being done - to "how" the work can best be done. With that priceless information, we recommend solutions to maximize profitability.
Substantial Changes to Your Profit Margins Are the Result of Substantial Actions™
Our highly skilled experts will conduct a Customer Experience Audit™ to examine your infrastructure’s flow to the customer and how it impacts your company profit - directly and indirectly. After identifying what is being done and the intended "why" - we share our findings with recommendations for high impact solutions and/or strategies to win the customer and increase profit margins - from the inside out.
1. The Right "Performance"
To win the customer and increase profit margins– you must focus on “how” you make the customer feel before, during, immediately after and long after the sale.
2. The Right "People"
Your team is the true backbone of the customer experience and when you treat your internal customer well – they will treat your external customer well.
3. The Right "Process"
To achieve effective, efficient and consistent results at every customer touchpoint, you must have documented processes and systems in place for your people to follow.
We guarantee there is profit trapped inside your company - right now. . . and we will find it!
Profit hides in the Details!™
After getting to know your company culture and identifying your long-term goals, our team of experts will custom design a Profit Impact Matrix™ with the strength your infrastructure needs to support the weight of your business today... while remaining adaptable for growing years to come. Your Profit Impact Matrix™ is delivered in full color during a private profit impact briefing. Then, upon design approval, your team member(s) responsible for the respective process will receive training on development, implementation, and sustainability. The truth is... the best Return on Investment (ROI) for your time, energy, effort, and money is when you focus on building a relationship with your customers.
- Direct Mail
- Social Media
- Text Message
Can I let you in on a secret?
Getting customers to buy from you again and again isn't nearly as difficult as you think. It really boils down to how you treat them before, during, immediately after, and long after they give you money. Simple right? Well, let me ask you a question. On a 10-point scale, how well does your company engage customers after the sale? While your competitors are chasing new customers, here are 3 simple steps to increase profit margins with the customers you already have: Step 1: Ignite. The moments after your customer buys is the best time to spark their next purchase. Step 2: Interact. Remain in your customer's life and you will be top of mind when they are ready to purchase again. Step 3: Invite. Go beyond "thank you" when they leave, and create a quarterly reminder to ASK your customer back.
Request your 20 minute confidential consultation today!
You will be contacted within 2 business days. If you require immediate assistance, feel free to email or telephone.