June 9, 2015

Best Practice to Improve Field Quality

Your customers are more demanding than ever before. Improving field quality and your customer’s experience of your product is essential to staying competitive. However, truly understanding customer experience can be a daunting task. These recommendations have been refined and proven in dozens of manufacturers as simple ways to rapidly improve field quality performance. 1. Think big; start small. The volume of product, process, and customer data that is being collected today is unprecedented. Data have gotten so big that term “Big Data” is going out of style. Warranty & service contract claims, call center records, telematics & sensor data, social […]
June 4, 2015
small business operations

13 Best Practices for Building Solid Small Business Operations

Running and scaling a small business will always be challenging. But having a solid foundation of smoothly operating practices underlying your company can make it much easier. 1. Setting Team Expectations “Setting proper team expectations and accountability has become one of the most impactful things to my business. Twice a month we bring all managers and executives together for a big meeting to discuss each department and their accomplishments and challenges. It is also a time for other departments to give feedback to management. At the end of these meetings, everyone leaves with follow-up tasks.”~ David Schwartz, EMMDeavor (DBA Qruber) […]